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Custom Business Hours

Maintain precise control over your virtual agent's understanding of your business hours through our Custom Business Hours Integration. This flexible system allows you to either manually set your hours or automatically fetch them from your website.

Features​

Manual Configuration​

  • Set custom operating hours for each day
  • Define special holiday schedules
  • Add temporary schedule modifications
  • Create recurring special hours

Website Integration​

  • Automatic extraction of business hours from your website
  • Regular schedule updates
  • Support for multiple website formats
  • Fallback options for manual override

Setup Options​

Manual Setup​

  1. Access the business hours configuration in your Agent Settings
  2. Set regular operating hours for each day
  3. Add special schedules for holidays or events
  4. Configure any recurring modifications

Website Integration Setup​

  1. Provide your website URL
  2. Select the pages containing your business hours
  3. Configure update frequency
  4. Set up backup manual hours if needed

Benefits​

  • Flexible schedule management
  • Multiple data source options
  • Easy schedule updates
  • Consistent customer communication

You can add this integration as a pre-built Task Model.