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Notifier Task

Ensure your team never misses critical customer interactions with Revmo's Notifier Task. This powerful tool enables your AI agent to send instant alerts to your team members or external stakeholders when specific conversation scenarios occur.

Key Benefits​

Real-Time Alerts​

Stay informed about important customer interactions:

  • Urgent support requests
  • Customer complaints
  • High-priority issues
  • Time-sensitive matters

Targeted Notifications​

Direct alerts to the right stakeholders:

  • Support team managers
  • Account representatives
  • Department heads
  • External partners

How It Works​

Your AI agent monitors conversations in real-time and sends notifications when defined conditions are met. For example:

  • Customer mentions an urgent account issue
  • Service interruption is reported
  • Specific keywords or phrases are used
  • Priority levels are triggered

Configuration Options​

Notification Channels​

Choose how your team receives alerts:

  • SMS messages
  • Email notifications
  • Combined SMS and email
  • Multiple recipient support

Message Customization​

Create informative alerts using:

  • Dynamic variables (e.g., {{phone_number}})
  • Conversation context
  • Customer details
  • Timestamp information

Trigger Conditions​

Define precise scenarios for notifications:

  • Specific customer issues
  • Urgency levels
  • Key phrases or topics
  • Time-sensitive situations

Common Use Cases​

Urgent Support Escalation​

Alert support managers when:

  • Customers report critical issues
  • Service interruptions occur
  • Immediate attention is required
  • SLA thresholds are approached

Quality Monitoring​

Notify quality assurance teams about:

  • Customer satisfaction issues
  • Service complaints
  • Process breakdowns
  • Training opportunities

Business Intelligence​

Alert stakeholders about:

  • Market feedback
  • Product issues
  • Competitive mentions
  • Sales opportunities