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T-Mobile Call Forwarding Instructions

This is a cheat sheet for T-Mobile customers looking to direct their incoming calls to an answering service. Let’s walk through setting up various types of call forwarding on your T-Mobile phone.

Unconditional Call Forwarding​

  1. Dial **21* followed by the 10-digit forwarding number.
  2. Press the Call button.
  3. Call forwarding will be activated once you hear an activation tone.

No Answer Call Forwarding​

  1. Dial **61* followed by the 10-digit forwarding number.
  2. Press the Call button.
  3. Call forwarding will be activated once you hear an activation tone.

Busy Call Forwarding​

  1. Dial **67* followed by the 10-digit forwarding number.
  2. Press the Call button.
  3. Call forwarding will be activated once you hear an activation tone.

Not Reachable Call Forwarding​

  1. Dial **62* followed by the 10-digit forwarding number.
  2. Press the Call button.
  3. Call forwarding will be activated once you hear an activation tone.

Note: Always verify with your answering service about their capabilities and test the forwarding feature.

Turn Off Call Forwarding​

Unconditional Call Forwarding​

  1. Dial ##21#.
  2. Press the Call button.
  3. Wait for the confirmation tone; call forwarding is now turned off.

No Answer Call Forwarding​

  1. Dial ##61#.
  2. Press the Call button.
  3. Wait for the confirmation tone; call forwarding is now turned off.

Busy Call Forwarding​

  1. Dial ##67#.
  2. Press the Call button.
  3. Wait for the confirmation tone; call forwarding is now turned off.

Not Reachable Call Forwarding​

  1. Dial ##62#.
  2. Press the Call button.
  3. Wait for the confirmation tone; call forwarding is now turned off.

All Conditional Call Forwarding​

  1. Dial ##004#.
  2. Press the Call button.
  3. Wait for the confirmation tone; all conditional call forwarding is now turned off.

T-Mobile Call Forwarding FAQs​

1. Are There Any Limitations to Call Forwarding on T-Mobile?​

Yes, limitations include:

  • Charges: Forwarding calls to international numbers may incur charges.
  • Availability: May not be available on all plans.
  • Device Compatibility: Not all devices support call forwarding.
  • Network Issues: Poor coverage can affect functionality.
  • Number of Rings: Cannot change the number of rings before forwarding.

2. What Are Common Problems with Call Forwarding on T-Mobile?​

  • Call forwarding not activating.
  • Calls not being forwarded.
  • Unable to disable call forwarding.
  • Unexpected activation.
  • Issues with conditional forwarding.
  • Call quality issues.

3. Can I Forward Calls to an International Number?​

Yes, but additional charges may apply. Check with T-Mobile customer service for rates and availability.

For other troubleshooting concerns, like device-specific instructions, visit the T-Mobile support website.