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Verizon Call Forwarding Instructions

This is a cheat sheet for Verizon customers looking to direct their incoming calls to an answering service. Let’s walk through setting up call forwarding on your Verizon phone.

Unconditional Call Forwarding​

  1. Lift the receiver and dial *72.
  2. Enter the 10-digit forwarding number.
  3. Call forwarding is activated once you hear a series of beeps and the call ends automatically.

No Answer and Busy Call Forwarding​

  1. Lift the receiver and dial *71.
  2. Enter your 10-digit forwarding number.
  3. Call forwarding is activated once you hear a confirmation tone.

Selective Call Forwarding​

Selective call forwarding must be set up online:

  1. Log in to your My Verizon account.
  2. Navigate to Calling Features > Call Forwarding.
  3. Forward your incoming calls to a specific number.
  4. Activate call forwarding and select OK.
  5. Optionally, set up a schedule for forwarding.

Note: Always check with your answering service about their capabilities and test the forwarding feature.

Turn Off Call Forwarding​

  1. Dial *73 from your mobile phone.
  2. You will hear a confirmation tone or message.
  3. Call forwarding is now deactivated.

Verizon Call Forwarding FAQs​

1. Are There Any Call Forwarding Restrictions?​

Yes, restrictions include:

  • The forwarding number must be an active U.S. voice-capable line.
  • Calls cannot be forwarded to international numbers.
  • The number must be 10 digits long.

2. Can You Forward Text Messages?​

No, Verizon’s Call Forwarding service does not forward text messages. Use Verizon Messages (Message+) to access texts online.

For other troubleshooting concerns, like phone-specific issues, visit the Verizon support website.