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Vonage Call Forwarding Instructions

This is a cheat sheet for Vonage customers looking to direct their incoming calls to an answering service. Let’s explore how to set up call forwarding on your Vonage phone.

Unconditional Call Forwarding​

Using Your Phone​

  1. Lift the receiver and dial *72.
  2. Enter the 10-digit forwarding number.
  3. Press 1 to confirm.
  4. Call forwarding is activated after the confirmation tone.

Using Your Online Account​

  1. Sign in to your Online Account or Vonage Enterprise Portal.
  2. Click the Summary tab and select your phone number.
  3. Navigate to Features & Settings > Calling Features.
  4. Go to Call Forwarding and click Edit.
  5. Enter the forwarding number and click Save.

No Answer Call Forwarding​

  1. Sign in to your Online Account.
  2. Navigate to Call Forwarding and click Edit.
  3. Select the number of seconds before forwarding.
  4. Enter the forwarding number.
  5. Click Save.

Busy Call Forwarding​

  1. Sign into your Vonage account.
  2. For residential users: Navigate to Calling Features.
  3. For enterprise users: Go to Voice Settings > General.
  4. Enable Busy Call Forwarding and enter the forwarding number.
  5. Save your settings.

Selective Call Forwarding​

  1. Sign in to your Online Account.
  2. Navigate to Call Forwarding and click Edit.
  3. Enter the forwarding number and manage your selective list.
  4. Click Save.

Note: Confirm with your answering service and test the forwarding feature.

Turn Off Call Forwarding​

Using Your Phone​

  1. Lift the receiver and dial *73.
  2. Wait for the confirmation tone.
  3. Call forwarding is now deactivated.

Using Your Online Account​

  1. Sign in to your Online Account.
  2. Navigate to Call Forwarding and click Edit.
  3. Toggle the feature OFF.
  4. Save your changes.

Vonage Call Forwarding FAQs​

1. Can Call Forwarding and SimulRing Be Used Simultaneously?​

No, activating one will automatically deactivate the other.

2. Can Calls Be Forwarded to Both Mobile and Landline Numbers?​

Yes, Enhanced Call Forwarding allows forwarding to any landline or mobile number. Charges apply for international numbers.

3. How Do I Turn Enhanced Call Forwarding On and Off Remotely?​

You can manage Enhanced Call Forwarding via your Online Account or telephone keypad. Refer to Vonage documentation for specific instructions.

For other troubleshooting concerns, like network compatibility, visit the Vonage support website.