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Xfinity Call Forwarding Instructions

This is a cheat sheet for Xfinity or Comcast customers looking to direct their incoming calls to an answering service. Let’s explore how to set up call forwarding on your Xfinity phone.

Unconditional Call Forwarding​

  1. Lift the receiver and listen for the dial tone, then press *72.
  2. Enter the 10-digit forwarding number.
  3. Call forwarding is activated once you hear the activation code.

No Answer Call Forwarding​

  1. Lift the receiver and press *92.
  2. Enter the 10-digit forwarding number.
  3. Call forwarding is activated once you hear the activation code.

Busy Call Forwarding​

  1. Lift the receiver and press *90.
  2. Enter the 10-digit forwarding number.
  3. Call forwarding is activated once you hear the activation code.

Selective Call Forwarding​

  1. Lift the receiver and press *63.
  2. Enter the specific 10-digit number to forward.
  3. Call forwarding is activated once you hear the activation code.

Note: Verify with your answering service and test the forwarding feature.

Turn Off Call Forwarding​

Unconditional Call Forwarding​

  1. Lift the receiver and press *73.
  2. Wait for the confirmation tone.
  3. Call forwarding is now turned off.

No Answer Call Forwarding​

  1. Lift the receiver and press *93.
  2. Wait for the confirmation tone.
  3. Call forwarding is now turned off.

Busy Call Forwarding​

  1. Lift the receiver and press *91.
  2. Wait for the confirmation tone.
  3. Call forwarding is now turned off.

Selective Call Forwarding​

  1. Lift the receiver and press *83.
  2. Press 3 to turn off the feature.
  3. Wait for the confirmation tone.

Xfinity Call Forwarding FAQs​

1. Can I Forward Text Messages Along with Calls?​

No, text message forwarding is not a standard feature of Xfinity’s call forwarding service.

2. Is Call Forwarding Available When Traveling Internationally?​

Forwarding calls to international numbers may incur additional charges. Check with Xfinity for specific policies and rates.

3. How Does Call Forwarding Affect My Voicemail?​

When you activate call forwarding, calls are redirected to the specified number, bypassing your Xfinity voicemail. Use No Answer Call Forwarding to allow unanswered calls to go to voicemail.

For other troubleshooting concerns, like reporting call blocking errors, visit the Xfinity support website.